YEREVAN, December 19. /ARKA/. VTB (Armenia) has opened zones for individual servicing of “Privilege” segment clients in five branches – two in Yerevan, and also in Etchmiadzin, Armavir and Gyumri.
According to the bank’s press service, in 2024 the bank plans to double the number of offices with dedicated space for the owners of the premium package of services.
The ‘Privilege” package gives access to the bank’s premium services. Clients receive individualized service, more favorable financial conditions and a high level of service. A private meeting room with the possibility to perform banking operations is provided for such clients in the bank’s offices.
The ‘Privilege” package holders can consult a personal manager on any financial issues, open and replenish a deposit, account or card, cash out funds, make commission transactions and money transfers in dedicated areas. As part of the service, free service is available for one of the client’s family members.
“The new zones will improve the quality of customer service and, first of all, their apperance is dictated by the desire of customers themselves to receive personalized service. The concept of zoning in the bank’s branches is built in such a way as to ensure maximum comfort and privacy for them. By the end of the year, 10% of our branch network will be able to serve clients in the new ‘Privilege’ areas. In 2024, we plan to double the number of such areas,” commented Deputy Chairman of the Bank’s Board of Directors Taras Kladchenko.
In order to become owner of the “Privilege” package it is necessary to place a deposit of 4 million drams (or equivalent amount in foreign currency) in the bank with a term of not less than 6 months, or pay a monthly service fee.
The activities of VTB Bank (Armenia) CJSC are regulated by the Central Bank of the Republic of Armenia. -0-
