YEREVAN, May 3./ARKA/. Shengavit and two mini branches of VTB Bank (Armenia) re-opened Friday within the framework of the branch network reformation program, the bank reported to ARKA.
Sehngavit branch is located in Yerevan, 8, Garegin Nzhdeh street. Mini branches N3 and N8 are located in the capital, 19, Kievyan street and Vanadzor town, 53, T. Mets avenue respectively.
The branches were modernized and equipped with the most modern technology, their interior was decorated within VTB Group brand design.
All renovated branches have an installed queuing system, customer service areas are divided by types of services and products, and separate zones for individual customer services are created.
Yuri Gusev, General Director – Chairman of the Board of Directors at VTB Bank (Armenia), said the branch network reformation program, launched in 2012, is a key task of the bank.
“The main goal of the program is to form a branch network which will offer much higher service quality. Its level will meet the bank’s market ambitions and VTB brand,” he noted.
Gusev also added it is not just reconstruction, but a complete reformation of the bank’s selling points and a roll-out of new approaches to customer service.
“In 2013-2014 we intend to finish the reformation in all our affiliates,” he highlighted.
VTB Bank (Armenia) customers can enjoy the full package of services in all the reformatted branches : opening and maintaining accounts/deposits, ordering plastic cards, sending/receiving money transfers, applying for credits, etc.
VTB Bank Armenia joined VTB Group in April 2004. VTB, the second largest bank of Russia, holds 100% of shares of VTB Bank (Armenia). It has the largest branch network in the country – 68.It has the largest branch network in the country – 67. -0-
