YEREVAN, April 30./ARKA/. “Telephone of trust” is now available at Areximbank-Gazprombank Group. It aims to raise the quality of the services, the bank reported to ARKA agency on Tuesday.
“Telephone of trust” is a key instrument for fast and rational response to complaints of either citizens or the bank’s employees,” the bank said.
From now on, one can raise the issues or report to a bank employee on the phone the facts which one finds inappropriate to discuss in person. It can refer to bank workers’ illegal actions, threats, pressure, violations towards a client.
Phone consultation is absolutely confidential and anonymous.
A member of Economic protection service of the bank is assigned to “Telephone of trust.” He will fix the complaints and report to senior administration members.
Each complaint is verified, administrative penalties can be applied in some cases, in the other cases the complaints will be delivered to the related bodies for further probe.
“Telephone of trust” operates 7/24 at (010) 58-05-06. The answerphone will record the complaints during non-working hours. For further information, please visit the official website of Areximbank-Gazprombank Group.—0-
